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GEMS FAQs

Q: What are Gems?
Ans: Gems is the brand new currency on Letswin.Club. If you win Mini Pond, you will get your prize as Gems. You can withdraw Gems into Paytm Cash instantly by going to My Account -> Withdraw Gems

Q: I just won some Gems. Am I eligible to withdraw them into Paytm Cash?
Ans: If Gems are showing in your account, you can withdraw them as Paytm Cash instantly by going to My Account -> My Gems.

Q: In what ratio are Gems withdrawn into Paytm Cash?
Ans: 100 Gems = Re.1 Paytm Cash

Q: How many Gems can I win in Mini Pond?
Ans: To win Gems in Mini Pond, you need to play Mini Pond and answer all questions correctly. The prize is Rs 4 per winning round. You can play Mini Pond as many times as you want until you win a maximum of 1 rounds in a day. This means, you can win Rs 4 X 1 rounds = Rs 4 per day. The prize of Rs 4 will be credited as 400 Gems (1 Re = 100 Gems) in your Letswin account.

Q: How do I withdraw Gems into Paytm Cash?
Ans: Go to My Account -> My Gems -> Withdraw and follow the steps

Q: Do my Gems expire?
Ans: Your Gems are valid till 31st March, 2021

Q. Are there any charges to withdraw Gems?
Ans: There are NO charges to withdraw Gems.

Q: What is the minimum number of Gems I can withdraw in a single transaction?
Ans: 500

Q: How many times can I withdraw Gems?
Ans: You can withdraw as many times as you want. Just remember that you can withdraw a maximum of 2,00,000 Gems per day.

Q: How much time does it take to withdraw Gems into Paytm Cash?
Ans: Less than 1 minute. After withdrawal, wait for 5 minutes and check your Paytm Passbook to confirm if you received Paytm Cash

Q: What can I do with Gems?
Ans: You can use it in following ways:
1. Use Gems to play other games. You don't have to log into your Paytm wallet or use your Debit/Credit card/UPI every time you want to pay for a game, if you have Gems in your account. You can pay instantly from your Gems balance.
2. You can withdraw Gems into Paytm Cash anytime, 24x7 for 365 days
3. Govt rules specify that we must deduct 30.9% TDS (Tax Deducted at Source) for any user who wins Rs 10,000 in a game. You can avoid TDS deduction by using your Gems for playing other games on our site instead of withdrawing it into Paytm Cash. We deduct TDS at the time of withdrawal and not when you win.
4. If your Paytm account is not KYCed, you can store Gems in your Letswin account. Later, in future, whenever your Paytm account is KYCed, you can easily withdraw your Gems into Paytm Cash.
Q: How can I check my current Gems balance?
Ans: Check "My Account"

Q: Why are you distributing Gems as prize instead of Paytm Cash?
Ans: For the benefit of our users. Some benefits are:
1. You can use Gems to play other games. You don't have to log into your Paytm wallet or use your Debit/Credit card/UPI every time you want to play a game. You can pay instantly from your Gems balance.
2. You can withdraw Gems into Paytm Cash anytime, 24x7 for 365 days
3. Govt rules specify that we must deduct 30.9% TDS (Tax Deducted at Source) for any user who wins more than Rs 10,000 in a financial year (April 1st 2019 to March 31st 2020). You can avoid TDS by using your Gems for playing other games on our site instead of withdrawing it into Paytm Cash. We deduct TDS at the time of withdrawal and not when you win.
4. If your Paytm account is not KYCed, you can store your prize as Gems until you get your KYC done. Earlier, you had a time of only 4 days to get your KYC done.

Q: How can I get more Gems?
Ans: You can get Gems by winning games only. You cannot buy Gems.

Q: Are you no longer giving paytm cash as prizes?
Ans: No. All games award Gems as prizes. Gems can be converted to Paytm Cash instantly anytime.

Q: My Gems got deducted but I have not received Paytm Cash in my Paytm Wallet yet. What should I do?
Ans: Write to us at care@letswin.club with your mobile number, how many Gems you tried to withdraw and the date of transaction. We will fix it within 48 hours.

Q. How do I buy Gems?
Ans: Gems cannot be bought. You can get Gems only by winning games.

Q: I won the game but did not receive my Gems yet. Why?
Ans: Gems are credited after 48 hours of a game ending. Please wait until then. If you still don't receive Gems, write to us at care@letswin.club

Q: Can I transfer Gems from my own account to another account?
Ans: Sorry, this is currently not allowed. Gems earned by your account (your Mobile Number) can be withdrawn as Paytm Cash into the Paytm Wallet of your own Mobile Number only.